As a part of the Heads Up initiative, an initiative that breaks down the stigma of mental health. The service will provide 24/7 volunteer texting services that helps people talk through crisis. This service will be accessible in the United Kingdom.
Shout, the name of the new program, helps talk people down from being in complete crisis and “move from a moment of crisis to a calm state and form a plan for next steps to find longer-term support,” according to a Kensington Palace announcement.
The Duke and Duchess of Cambridge and the Duke and Duchess of Sussex both released this statement:
“We are incredibly excited to be launching this service, knowing it has the potential to reach thousands of vulnerable people every day. Over the last few months Shout has started working quietly behind the scenes. We have all been able to see the service working up close and are so excited for its future. At the heart of this service will be an incredible national volunteer community, one which needs to grow to allow us to support more people in crisis. We hope that many more of you will join us and be part of something very special.”